Legal

Refund policy

MGM is committed to maintaining the highest standards of service. However, under certain exceptional circumstances, the Company may process a refund of payments made via credit/debit card if the Client provides a valid and justifiable reason.

Refund requests may be considered in the following cases:

The service was not provided.
The account was funded, but no trades or transactions were executed.

Refunds are made only to the original payment method used, i.e., the same credit/debit card from which the deposit was made.

Refund Request Procedure

To initiate a refund, the Client must submit a formal cancellation request by emailing support@mustadaama.com. The request must include the following details (at minimum):

Full name of the Client
Residential address
Contact email and phone number(s)
Trading account number(s) (if applicable)
Initial payment amount, payment date, and payment method
Payment reference number (if available)
Detailed reason for the refund request, as per the conditions listed below

All information provided in the cancellation request must match the information submitted during the original transaction.

Important Conditions

All cancellation/refund requests must have valid and acceptable reasons, clearly detailed by the Client in the request.
Requests must be submitted within 7 calendar days from the date of the original payment.
The Company reserves the right to deny any refund request that does not comply with the above terms or due to restrictions imposed by card schemes or payment processors.
Refund requests will be reviewed and processed within 2 business days, or longer if necessary. MGM will notify the Client in case of delays.
Refunds will be issued only if the requested amount does not exceed the original payment amount and does not exceed the free margin in the account (if trading is involved).
Any bank charges, fees, or losses due to currency exchange fluctuations will be deducted from the refundable amount.

Email To : info@mustadaama.com